Role responsibilities for the Systems Administrator, part of a team of 12 in either our London or Sterling, VA centers is our client's primary line of defense in supporting their platform infrastructure in 50 offices and productions centers globally.
Post holders will be expected to work shifts including weekends whilst regular night work is not required it should be expected that the post holder will need to work nights during certain events.
The team will execute our IT Event, Incident and Request Management processes at Discovery ensure a culture of excellence and consistent service and supporting Discovery s best in class platform infrastructure.
The centers are also the point of contact and owners for an IT Major Incident Incidents and as an Analyst are responsible for initiating IT Major Incident process and procedures in our Platform Infrastructure.
Outage vetting initiating of critical outage situations
Severity 1, 2, and 3 outage notifications/updates/resolutions
Monitor Discovery s production network in real-time
Working experience of AWS architecture and operations, including EC2, S3, RDS, VPC, IAM, Cloud Formation
Implement, or assist with implementation of, changes to production & network infrastructure or server equipment
Perform escalation resolution of systems accounts for Active Directory, 0365, and numerous globally deployed business applications
Manage network printer queues, drivers, and firmware
Provide oversight to the Release Management process in monitoring and updating the status of network and server devices
Work closely with regional IT staff to ensure success of daily operations
Provide support for server patching/change management activities
Provide a seamless and professional experience in supporting remote and regional customers
Monitor Discovery s production network in real time
Coordinate escalation process to third-party vendors
Identify, adjust, and help establish new monitors and metrics needs
Be available for on-call/after hours to support critical outage situations requiring multiple streams of technical lead support
Support new-hire on-boarding with proactive verification on HR initiation, follow-up on new hire arrival, and post-arrival checks
Uphold professional ticket management from the get-go for the benefit of the rest of the global support teams by ensuring all ticket types are logged, work logs comprehensively updated and then carefully manage routing to ensure resolution
Maintain on-going communication with customers, keeping them up-to-date with the progress of their tickets
Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels
Provide support to the Duty Operations Manager in the management of outages as needed, providing communications to small and large-scale user groups.
Be proactive and ensure constant follow up with involved IT teams to ensure resolution
Ability to embrace and support new technologies introduced first hand to IT
Experience with ITIL principals
Keep Knowledge Base(s) up-to-date
Associated topics: infrastructure, ip, maintenance, network, network administrator, scom, scom sccm, system administrator, tcp, tcp ip
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.