We're looking for someone who has solid trouble-shooting skills and can interact with the customer for all types of IT support needs. Daily duties include: ? Performs entry-level IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades ? Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components ? Addresses and resolves basic incidents and requests and logs all incidents and requests ? Creates a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution ? Monitors systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions ? Creates/enhances the Standard Operating Procedures (SOPs) for the execution of the tasks above ? Assists/manages the USCYBERCOM IT Help/Service Desk Team Additional skills that would help with position success: ? A problem solver who, can get in, be given a project, and use an engineering implementation plan and make it work from cradle to grave ? Has or is willing to gain some more diverse IT skills, including Linux, networking (CCNA would be awesome), and more ? Customer Focused ? VTC scheduling / troubleshooting experience ? Tier 1 support experience ? Experience with JIRA and Remedy ? Experience with Microsoft System Center Configuration Manager (SCCM) Associated topics: equipment, infrastructure, ip, maintenance, network, satcom, satellite, server, system specialist, technician
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.